Privacy Policy
1. Introduction
Friendly Footsteps (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect the information you share with us when using our services.
2. Information We Collect
We may collect and store the following types of information:
Personal details: Name, address, phone number, and email.
Emergency contact details: For your safety during walks.
Booking information: Dates, locations, and session details.
Health or accessibility notes: Only if you choose to share them, to help plan safe and comfortable walks.
Payment information: Managed securely through our payment provider (e.g., Square) — we do not store card details.
Communication records: Messages, emails, or notes relating to your sessions.
3. How We Use Your Information
Your information is used only for legitimate business purposes, including:
Managing bookings and communication.
Ensuring your comfort and safety during walks.
Processing payments and issuing receipts.
Meeting legal and insurance requirements.
Improving our services and client experience.
We will never sell, rent, or trade your information with any third party.
4. Legal Basis for Processing
We process your information under the following lawful bases:
Contract: To provide the services you have booked.
Consent: For optional information you choose to share.
Legitimate interest: To ensure the safe and effective running of the business.
Legal obligation: Where required by law or insurance conditions.
5. Data Storage and Security
Your data is stored securely on password-protected devices and/or encrypted cloud systems.
Only the business owner (Founder) has access to client information.
Paper records are kept in a locked location.
Information is retained only for as long as necessary (typically up to 3 years after your last session).
6. Sharing Your Information
We may share limited information only when necessary, for example:
With emergency services, if there is a risk to your health or safety.
With insurers or legal advisors, if required to respond to an incident.
With your explicit consent (e.g., referral from GP, social prescriber, or family member).
We do not share data for marketing or third-party use.
7. Your Data Rights
Under UK data protection law, you have the right to:
Request a copy of the data we hold about you.
Ask us to correct or delete your personal information.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.
ICO contact: www.ico.org.uk or 0303 123 1113
8. Cookies and Website
If our website uses cookies (for analytics or booking forms), we will display a clear cookie notice and seek consent before use.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request.
10. Contact Us
If you have any questions or wish to exercise your rights, please contact:
Friendly Footsteps
Email: [to be added]
Phone: [to be added]
Shropshire, United Kingdom